Usage Level of TIP - Manila Library Resources by Leandro N. Opetina, MA (June, 2008)

This study deals with the usage level of the library resources of the Technological Institute of the Philippines-Manila. It aims to unveil what materials are so important to the students and faculty members and whether these materials live up to the expectations of the users. It also includes other concerns like library services, facilities and staff. The respondents were the students enrolled in summer 2008 and faculty members with summer teaching load at TIP-Manila.

This study used questionnaire patterned from the TIP-Manila library survey questionnaire used in determining the library users’ satisfaction and expectations in terms of the library facilities, library staff, and library service. The material assessed the respondents’ appreciation level on the various library resources.

As shown in this study, most of the respondent teachers mainly used the periodicals in the library. However, they also visited the library for some other reasons such as photocopying/printing, using/borrowing multimedia, books in the Filipiniana section, and internet access computer. The students, on the other hand, visited the library for printing/photocopying services, using periodicals, and most of all, using the books in the Filipiniana (not to mention other minor concerns).

As to the usage level of the library services, library resources, and facilities in terms of their importance and satisfaction, most of both teachers and the students said that the usage level was important (4th rank in a scale of 1 to 5, where 5 is the highest) and fairly satisfying (no. 4 in a scale of 1 to 5, where 5 is the highest).

Most of both teachers and the students said that appreciation level of the TIP-Manila library facilities, staff and the overall services are agreeable (no. 4 in a scale of 1 to 5, where the latter is the highest).

Teachers and students visited the library for various reasons. Some went there to photocopy/print, use the periodicals, internet, online catalog, multimedia, course reserve, books, and e-journals. Others went there to seek reference desk assistance, research consultation, library database searching, interlibrary loan, and information literacy instruction.

The library users were somewhat successful in most of the library activities in achieving their goal. Though in general the library services, resources, and facilities were neither very important nor very satisfying to them, at least these were fairly important and fairly satisfying.

Some students complained of the availability of the photocopying service. According to them, it’s sometimes not available. Some faculty members, on the other hand, suggested that the library be transferred to the lower floor; if possible to the ground floor.

Overall, the TIP-Manila libraries are all “thumbs up” though there is still room for improvements.